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Glendale Home

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Glendale Home
Glendale Home
(15 Reviews)
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59 Hetcheltown Rd Scotia, NY 12302
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
I am very happy with the nurses and staff in the Mohawk unit. They are very attentive to my Mom and not just medically speaking but on a very personal level as well. They really got to know her, likes, dislikes and personality and they engage and have fun with her. My mom is very content and happy in her surroundings and I see this whenever I pop in to see her.
by Katy xxx.xxx.186.143
March 16, 2017
I have visited other Nursing homes and this is by far the worst. Most nurses are non existent and aides are barely around. I called for an Aide for my Mother to help her to the bathroom and a good 20 mins passed & no one ever came! After 10mins. I took her myself and my mom is in a wheelchair, she needs help, that's why she is in a Nursing home and paying for help. If we could help her we would have her with us. Since she has been there she's fallen because there was no help and has bruises in her arms. They say there is Podiatry at the facility but my mother's nails haven't been trimmed in a long time. When you complain to the Nurse supervisor she gives you an attitude. I'm getting evidence together to Sue this facility and contacting OSHA. They do not get the care they need! There is a reason they rebuilt this facility. At the old Glendale Nursing home they had many suits and the place was falling into pieces. Most Nursing staff is very unprofessional. When you actually find a Nurse they ignore you or are busy chatting about their personal problems.
PLEASE, do not take your loved ones here.
by Marceloswife xxx.xxx.99.217
December 26, 2015
My grandfather went in for OT and got an infection. The nurses stories about how this occurred were not the same. The bathroom has urine and depends on the floor which presets a safety hazard when using a walker. His meds were not given to him daily, and he was unsupervised using the bathroom .
by Elizabeth Page xxx.xxx.1.204
August 22, 2014
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Would you refer a friend or family member to this senior care facility?
Maybe, I'm not sure if I loved them that much.
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.18.176
June 06, 2014
Was this senior care facility's staff friendly?
They were decent
Was this senior care facility clean?
No, I didn't feel comfortable at all
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
by Anonymous xxx.xxx.82.199
May 28, 2014
Does this provider take that extra step to make you feel special?
Yes
Does the provider's staff treat you well?
Somewhat
Was the waiting area spacious enough?
No
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was the office accommodating when booking an appointment?
Very good
by Anonymous xxx.xxx.43.255
March 02, 2014
Was the waiting area spacious?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.75.228
July 27, 2013
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Would you refer this provider to a family or friend?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.247.150
March 25, 2013
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.141.186
December 14, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.10.216
October 11, 2012
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Map and Directions
59 Hetcheltown Rd, Scotia, NY 12302