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Heritage Center

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Heritage Center - WV

Huntington, WV
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Heritage Center
Heritage Center
(15 Reviews)
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101 13th St Huntington, WV 25701
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Staff
3 star average for Staff
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Did the staff at this senior care facility use excessive foul language?
No
Was this senior care facility easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.90.99
March 19, 2018
For several years ...Pitiful conditions...emotionally cold and at times downright rude. .. caretakers filthy in appearance and often bearing tattoos &.display an attitude of being inconvenienced when asked to assist a patient... then, when giving assistance showed no evidence of training in how to handle a person with a delicate physical condition .... with an apparent turnover of workers, slight improvement over the past few months of 2017... basic needs of patients appear to be met but the lack of compassion for patients remains disturbing....the dignity of the patient does not appear to be respected..... the residents are desperate for a kind word or a moment of attention.

Only one nurse named Molly offers a ray of hope because while on her rounds she takes time to speak with each patient on a personal level and provides information to family members. I am qualified to offer this evaluation because I've been visiting this facility on a regular weekly basis for a number of years.
by Maggie xxx.xxx.72.228
November 24, 2017
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Would you recommend this senior care facility to others?
No
Did this senior care facility use current and safe equipment?
Fairly Current
Was this senior care facility's staff friendly?
They were decent
by Anonymous xxx.xxx.163.205
June 20, 2014
Did this senior care facility prominently display their credentials or business license?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Did the waiting room smell clean?
Yes
by Anonymous xxx.xxx.153.151
April 09, 2014
Would you recommend this nursing home to others?
Absolutely Not
Did this nursing home answer all of your questions?
Some were answered
Does this provider take that extra step to make you feel special?
No
Does this provider maintain a professional appearance?
Somewhat
Was the office accommodating when booking an appointment?
Somewhat
by ROBERT LUCAS xxx.xxx.206.248
March 12, 2014
Was the waiting area spacious?
No, it was rather cramped
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous xxx.xxx.134.179
April 29, 2013
Did this provider listen to your input and concerns?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was it easy to make an appointment with this provider?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.162.178
March 15, 2013
Was the waiting area spacious?
No, multiple people had to stand
by Anonymous xxx.xxx.50.12
December 04, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was this provider's office too cold?
No, it was fine
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Did this provider rush your appointment?
No
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.92.206
December 03, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.185.162
May 09, 2012
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Map and Directions
101 13th St, Huntington, WV 25701