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Immanuel-Fontenelle Home

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Immanuel-Fontenelle Home
Immanuel-Fontenelle Home
(16 Reviews)
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6901 N 72nd St Omaha, NE 68122
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
I wish I would have paid attention to these reviews. The Nurse staff and the Tech staff did a good job however the staff from the nurse manager and up were unorganized and caused many failures and gaps in care. From prescription drugs and pain management to outside appointments there were missed details. Very little communication to the family regarding any changes made. I would not recommend this facility.
by Annonymous xxx.xxx.203.66
September 14, 2015
They got it all wrong - from the Physical Therapy to the Pain Management. Could not get my mom out of there fast enough! Not all bad, but certainly in the areas it mattered most, they got it wrong.
by Concerned Daughter xxx.xxx.53.68
April 20, 2015
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.100.13
February 16, 2015
Was this senior care facility clean?
Yes everything was neat and sterile
Would you refer a friend or family member to this senior care facility?
Maybe, I'm not sure if I loved them that much.
Was this senior care facility's staff friendly?
Yes
Did this senior care facility prominently display their credentials or business license?
Yes
Are you going to visit this provider again?
Probably yes
by Anonymous xxx.xxx.193.10
November 09, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did this senior care facility prominently display their credentials or business license?
Not very well. I had to really look for it before I found it.
Was this senior care facility's staff friendly?
They were decent
by Anonymous xxx.xxx.188.216
September 22, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.111.75
May 15, 2014
Did this provider answer all of your questions?
None of my questions were answered
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was the waiting area spacious?
No, but I can always find a seat
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by anonymous xxx.xxx.115.126
January 18, 2014
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider have helpful information available online?
Yes
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous xxx.xxx.56.181
June 02, 2013
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
by Anonymous xxx.xxx.233.51
May 07, 2013
Does this provider promptly return your phone calls?
Yes
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this provider promise services he/she couldn't provide?
A few, but not too many
Was it easy to find parking at this provider's office?
Yes, it was convenient
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.246.212
February 04, 2013
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Map and Directions
6901 N 72nd St, Omaha, NE 68122