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Nebraska Skilled Nursing & Rehabilitation

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Nebraska Skilled Nursing & Rehabilitation
Nebraska Skilled Nursing & Rehabilitation
(46 Reviews)
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7410 Mercy Rd Omaha, NE 68124
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Consumer Feedback

(46 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.28.206
April 23, 2014
Did this senior care facility use current and safe equipment?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes
Was this senior care facility clean?
Yes everything was neat and sterile
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
by anon xxx.xxx.106.16
April 05, 2014
Is this business handicap-accessible?
Yes
Does this provider offer flexible appointment times?
Yes
Was this provider helpful about using your insurance coverage?
Absolutely yes
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
by Anonymous xxx.xxx.233.51
February 27, 2014
Would you recommend this nursing home to others?
No
by Anonymous xxx.xxx.147.116
February 26, 2014
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous xxx.xxx.208.199
January 14, 2014
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this nursing home answer all of your questions?
Some were answered
by Anonymous xxx.xxx.10.4
December 05, 2013
Would you recommend this nursing home to others?
Absolutely Not
Did this provider use excessive foul language?
No
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.54.82
November 20, 2013
If you are considering putting someone you love in this facility, please don't. My dad had to go to NSNR in 2011 after he was diagnosed with cancer. He was there to regain strength so he could return home. We had provided him with plenty of clothes but he was always in a hospital gown and a diaper. My dad was completely continent when we took him there and had never needed a diaper prior to his admission. However, he did require help getting to and from the bathroom so I think it was just easier for them to put him in a diaper. I had written my dad's name on the white board in his room, in very large letters (he didn't go by his given name). Yet, when I would ask a question, none of his staff seemed to know who I was talking about. I also had written a list of all phone numbers where myself and my siblings could be contacted (work, home and cell). My dad was a resident here for approximately one week. One day my brother stopped to visit him (around 11:00 a.m.) and he wasn't in his room so he went to the desk to find out if Dad was still gone to his radiation appointment. Apparently Dad had a stroke that morning around breakfast and had been transferred to the hospital. Not one of us (my siblings or I) had been contacted. Had my brother not stopped, I have no idea when we would have been contacted. Please, please reconsider putting your loved one here. Trust me, there are more examples I could give but I am trying to keep this short. (This is the second review I have written. I wrote one shortly after my dad died but it was removed shortly after I wrote it.)
by Kristy xxx.xxx.161.105
August 16, 2013
Was this provider's office easy to locate?
Fairly Easy
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by Anonymous xxx.xxx.29.29
May 11, 2013
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you feel safe in this provider's care?
No, I was scared
Was the waiting area spacious?
No, but I can always find a seat
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.211.1
March 28, 2013
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Map and Directions
7410 Mercy Rd, Omaha, NE 68124