my mom has spend 14 months in Ramapo nursing and there is not enough good things to say about her care and respect staff showed to her and her family. I know first hand that their work is truly hard having worked the field some 30 years ago. In her final hours the compassion and dedication to make her comfortable was amazing they were wonderful.When people write a bad review you need to remember sometimes they just cant give credit or kind words to peopleand these are the ones you want to respect your mom or dad. So my family and I want to thank all of you for my moms care. THANKS THE MARTIN FAMILY

by GEORGETTE MARTIN xxx.xxx.239.235

January 12, 2015

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I do not agree with these reviews and I do not work for or am affiliated with Ramapo Manor in any way.

My dad had a car incident and after being in a regular hospital for about 2 weeks (minor heart attack) was transferred to Ramapo Manor for rehab. We were advised by the previous hospital (cat scans, brain mri) and Ramapo Manor that my dad has severe dementia. I didn't believe it but when I went to visit him at Ramapo Manor I saw that was indeed the case. He also has severe arthritis and couldn't walk when he left the regular hospital.

My dad (not knowing he has dementia) was trying to get out of Ramapo like crazy. I am so glad they would not let him try to check himself out. Can you imagine the lawsuit they would have on their hands if they let somebody with dementia check out of their own?

I am not in the healthcare field but I do run my own construction business. I cannot imagine the liability they face daily when dealing with the elderly. It is their job to protect their patients. Not everybody is accurately diagnosed with dementia, etc. so it's in patients best rights to be protected especially when a patient has family to look after them.

After being released from Ramapo, I had him re-admitted there approximately 8 months later because he again couldn't walk again. In care home aides were not successful in keeping him active and safe. He was falling in his home and calling the police on aides who told him not to get out of bed himself.

I called Linda B. and told her I would do private pay so he could go back there. We were desperate. She was concerned he might have other medical problems but I insisted and she re-admit him. Without even asking, Linda B. was able to get his care paid for by his health provider. I didn't even ask her to do that. They could have taken private pay without the hassle.

I personally ate the food there myself and it was in no way terrible. I don't know what people expect- 5 star dining- it isn't a restaurant but the food isn't bad at all?

The staff communicated extremely well with me during his stay and upon his release. They called a meeting with me and explained what specific care he needed.

My father is a lazy and a dirty man and they made sure he was bathed and clean despite his arguing. That's exactly what he needed! He is much better there than with home health care aides in the house.

Please take all reviews with a grain of salt. Every situation is different. The staff are there to protect patients and I thank god that they can do that with my father who would be laying in his own stink without help.

Understand the legal liabilities and daily functioning of a health care facility before you go writing harsh reviews from one perspective. Again, I am not affiliated with them but hate it when people write reviews that aren't accurate to the real world.

by Leslie N. xxx.xxx.239.237

December 08, 2014

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Did this provider use excessive foul language?

No

by Anonymous xxx.xxx.158.218

December 02, 2012

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I would not recommend this facility to my worst enemy. My grandfather while visiting family in NY fell and broke his leg, he had to have surgery and was transferred to this rehab for 2 weeks before he could return back home to Texas. First they treated him like a child, like a prisoner. They yelled at him and he said that if he argued with them about something that wasn't right they would call in more nurses to gang up on him. He doesn't have any form of dementia so he is very well aware of his surroundings and the things people say or do to him. They claim they have wonderful food, he hardly ate because the food was so bad. He couldn't even stand the smell of it and never knew what they were even feeding him. They would not let him go outside at all, he wanted to go out and get some fresh air and they would yell and scream at him to stop get back inside, they would say don't touch that door. When he got ready to come back home our family members had to fly to NY and get him because they would not let him check himself out of the facility. He is 82 and lives on his own here in Texas and doesn't need any sort of assistance. He's a grown man who can make his own decisions. If he wants to check out he can, but they wouldn't let him. They told him that his insurance would stop paying in Nov and that's when he could leave. He told them the only reason they wanted to keep him is to collect money from his insurance not because he needed to stay. He only hurt his leg but they had him working out his whole body all day with only breaks to eat. He lost a lot of weight from all the work and without proper nutrition. If you have a family member here you need to check on them and find out if they are being treated properly. If my grandfather didn't have family that cared he would still be stuck here being treated worse than an animal.

by Christie Jones xxx.xxx.44.18

October 22, 2012

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The main staff their were quite nice but the head Director named Linda was as rude as they come. I never met some one so uncaring and rude. She apparently does not care too much for the patients there and was overly rude and obnoxious to my family member staying there and to myself. They need a new head Director there and maybe the place would be better, but she is nasty and rude. She obviously hates her job.

by FireLinda xxx.xxx.173.58

July 06, 2012

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The direct caregivers are attentive to the patients and are friendly. My complaint lies with the upper management, especially the head of admissions, Linda B. She is rude, curt, non-cooperative and just plain nasty. She is the antithesis of everything a high-ranking nursing home official should be. No empathy, no compassion, no consideration. Her demeanor and behavior should not be tolerated in a place where there are sick and elderly patients and their families who are at the mercy of the residence. I agree with the other poster- fire her and hire someone who actually gives a damn. Shame on you Linda.

by traciebaruch xxx.xxx.53.197

July 06, 2012

Ramapo Manor Nursing Center Inc

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