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The Berkshire Healthcare Center

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Roanoke, VA

Berkshire Health Care Ctr

Vinton, VA

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Roanoke, VA
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The Berkshire Healthcare Center
The Berkshire Healthcare Center
(35 Reviews)
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705 Clearview Dr Vinton, VA 24179
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Consumer Feedback

(35 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Were the restrooms clean at this provider's office?
No, they were disgusting
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
by Anonymous xxx.xxx.26.53
May 14, 2013
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was the waiting area spacious?
No, it was rather cramped
Does this provider have a good professional reputation within your community?
Not really, it could be better
by Anonymous xxx.xxx.64.100
May 06, 2013
I felt very rushed. They barely spent two minutes with me and almost completely ignored me. Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. This provider has no helpful information available online for long-term patient, apart from their address and phone number. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting.
The staff nursing or admin is never available...always in a meeting...perhaps they should stop wasting all this time in meetings and make sure that patients are being taken care of.
If you value you LIFE, what little we have left than stay AWAY from this place!!!!
by Anonymous xxx.xxx.179.118
May 03, 2013
Were the restrooms clean at this provider's office?
No, they were disgusting
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous xxx.xxx.203.4
February 19, 2013
Would you recommend this nursing home to others?
I Already Have
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Fern Henley xxx.xxx.205.124
February 17, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Does this provider promptly return your phone calls?
Yes
by Linda G. Greenway xxx.xxx.105.123
December 13, 2012
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous xxx.xxx.134.96
September 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.14.21
August 29, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.187.68
July 09, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.176.157
July 03, 2012
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Map and Directions
705 Clearview Dr, Vinton, VA 24179