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The Berkshire Healthcare Center

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The Berkshire Healthcare Center
The Berkshire Healthcare Center
(35 Reviews)
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705 Clearview Dr Vinton, VA 24179
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Consumer Feedback

(35 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Berkshire was the worst place you could ever put a loved one. My mom was there for 2 weeks after her back surgery (before we took her out) which was 2 weeks to long. During her stay there she was only given one bath and she only got that because my dad went to administration and complained. They didn't half feed her. There were at least 3 evenings where she didn't receive any dinner at all. When we called to tell them she didn't get any dinner they sent her a metal tray that looked like it might have come from a prison with some beets and a half cup of dried up fruit. My dad tried and tried time and time again to get something done but nothing ever changed. She wasn't given the medicines she was suppose to have and when she did get them they were usually late. On one occasion they even left dirty needles laying around in the room. My sister and I sit by and watched as lights would go on in patience rooms and the nurses and the aids would just walk right by them. On another occasion the lady beside my mom was put on a beside commode and left there for about 15 minutes or more while she yelled and yelled for somebody to come and get her off. All the aids took lunches and breaks at the same time so that left no one on the floor with the patients. I only say this because we saw it with our own eyes. Every time my Dad would complain they tried to make him feel like he was the idiot, always trying to cover their behinds and never actually listening to what he had to say or even owning up to it or try to fix it. Oh they would say they would but the next day would be worse. When they did come around and ask her for instance what kind of food she did and didn't like, she told them she didn't like carrots. Well guess what the very next day she got carrots. It seemed liked what ever she told them or asked for they did just the opposite. The last day she was there my sister had had enough....She started taking pics...well guess what they started moving then...One nurse grabbed a patience that had been just sitting in the hallway in a wheelchair and took off down the hall with her, another one grabbed the medicine cart and started giving out meds and one just hid behind the wall all together, but at least they started moving. I know this all sound crazy but it is how it is at Berkshire...Please don"t put you loved one there.
by bizziegamma xxx.xxx.209.143
July 22, 2016
It was a complete disaster from the beginning very young incompetent administration, dishonest about quality of care physical therapy was severely understaffed un able to give necessary attention to patients, the food was uneatable prison food I suspect. More lies than I could stand finally checked out patient and did care at home. Yo have been warned.
by Bill xxx.xxx.52.17
November 06, 2015
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Would you recommend this senior care facility to others?
If I Had To
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.209.96
July 30, 2014
Did the waiting room furniture appear to be clean?
Yes
Would you recommend this nursing home to others?
Yes
Does the provider's staff maintain a professional appearance?
Mostly yes
Does this provider use current and safe equipment?
Fairly current
Were you glad that you had the appointment with your provider?
Mostly
by Hazel Moyer xxx.xxx.104.98
March 19, 2014
They didn't follow through with almost everything they told me I would get when I first arrived. I feel like they slighted me. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I can tell it is maybe not a top priority to maintain a professional appearance here. They didn't look terrible, but there is definitely lots of room for improvement. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me.
by alisie xxx.xxx.78.227
January 07, 2014
Does this provider use current and safe equipment?
Yes
by Anonymous xxx.xxx.140.173
October 11, 2013
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this nursing home answer all of your questions?
None of my questions were answered
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
by distressed xxx.xxx.27.119
July 25, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did you leave the office feeling satisfied with your visit?
Completely!
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.121.2
June 27, 2013
Were you able to relax during your appointment?
No, I was on edge
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
by Anonymous xxx.xxx.27.119
June 03, 2013
Was this provider's staff friendly?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider offer flexible appointment times?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.129.14
May 29, 2013
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Map and Directions
705 Clearview Dr, Vinton, VA 24179