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The Lakes

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The Lakes
The Lakes
(20 Reviews)
> Get Phone Number & Directions
5701 W Britton Rd Oklahoma City, OK 73132
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
My mother lived there for a little over a year and had to be taken to the hospital via ambulance several times due to dehydration. They NEVER gave her water. I had to ask for it every time I went to visit. Although she had dementia and couldn't remember to sometimes drink, they never offered her water and just ignored the fact that she was slowly dying from lack of fluids. I do not trust these people or this place. I would never recommend it to anyone!
by Anonymous xxx.xxx.159.108
November 08, 2016
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.195.66
June 10, 2014
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous xxx.xxx.86.160
April 30, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.170.218
April 06, 2013
When visiting a relative we always noticed they had no water and always asked for water,the patient had to be put on IV for dehydration.We noticed complete confusion concerning medications and Dr orders. Food ok cleanliness ok .Nurses aid seem to be kind. LPN s we have noticed on their cell phones alot while on duty.
by concerned xxx.xxx.3.79
March 27, 2013
Was it easy to make an appointment with this provider?
No, it took a while
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Were you able to relax during your appointment?
Yes, I was completely at ease
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.174.196
December 30, 2012
This provider was a great facility 2 years ago. When the original administrator left, the quality of care declined and continues to decline. Praying the new administrator can clean up the mess. Feeling very uncomfortable with the care being provided currently.
by jane xxx.xxx.208.118
December 13, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.198.111
July 12, 2012
We were referred to the Lakes by a hospital caseworker in feb 2012, and told there was a new administrator there with a great reputation in OKC. The first 2 weeks went pretty well. The OT and PT staff were very sharp and some aides were quite attentive and truly cared for the residents. Others I didn't trust to care for my bedridden parent properly - such as ensuring the correct liquids (thickened) were delivered and was sitting up (and not on one side) to safely swallow them. While one nurse was helpful and attentive, others did the minimum. The overall problem seemed to be lack of teamwork. Everyone appeared to do only their own job, while complaining or gossiping about other individuals/departments - in front of residents and family members. The food selection was very limited and unappetizing - the same 5 entree choices given at lunch and dinner for a month at a time. The last straw came when my parent had a fever over 102 degrees on a saturday and the nurse said to wait until the doctor came Monday. Instead we went to the ER and did not return to the Lakes.
by writerlady xxx.xxx.239.184
April 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.101.79
April 17, 2012
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Map and Directions
5701 W Britton Rd, Oklahoma City, OK 73132