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View Park Convalescent Center

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View Park Convalescent Center
View Park Convalescent Center
(15 Reviews)
> Get Phone Number & Directions
3737 Don Felipe Dr Los Angeles, CA 90008
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did this nursing home answer all of your questions?
None of my questions were answered
Would you recommend this nursing home to others?
Absolutely Not
Does this provider offer flexible appointment times?
No
Was this provider's staff friendly?
No
Did this provider seem knowledgeable and competent?
No
by Mary xxx.xxx.216.112
February 21, 2014
Does this provider use current and safe equipment?
Yes
Was this provider's staff friendly?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Would you recommend this nursing home to others?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Gregory Peterson xxx.xxx.242.91
February 13, 2014
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Are you going to visit this provider again?
Without a doubt!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by smartgirl724 xxx.xxx.192.157
January 14, 2014
My grandfather was a resident of View Park Convalescent 20 years ago and I am amazed how the quality of professionalism and nurturing concern has drastically improved. My 82 year old mother currently resides at VPC and feels like she is on vacation. Honestly, my mother begged me to NEVER put her in a convalescent home and I promised I would do my best to care for her myself. Unfortunately, we did not have that option. As I followed the ambulance from Brotman Hospital to VPC H I was devastated and fearful of my mother’s reaction once she realized she was not returning home. Since then my mother has significantly improved, mentally and physically! She is being cared for 24/7 and all of her needs and our concerns are being addressed immediately. One of the factors that I truly admire is the (entire) staff, they are amazing. Their main concern for MY mother is to make sure she is happy. They address and resolve every matter, for example, switching rooms in order for my mother to feel content. I am no longer apprehensive about my mom’s welfare as I am confident that she is being well taken care of as the nurses, administrators and VPCH team all care for her as if she was their own mother or grandmother. When my grandfather was at VPCH my mom felt the need to drop by several times a day to make sure he wasn’t being mistreated. Now, when I miss a day, I know in my heart that my mom is in safe hands. If ever there is medical concern, I am called immediately and kept apprised of her condition and plan for treatment. Every phone call (between me and my brother, we call several times a day) is answered immediately and each request is granted with gladness. In addition, my mom has made several friends, enjoys going to physical & occupational therapy and delights in the music and daily activities. Furthermore, my mother is thriving with the optimum care she is receiving physically and mentally. Mom was deteriorating and has gone from feeble and depressed, healthy and jovial. She sees her stay at VPCH as the next phase of her life, not the last… I look forward to not only visiting with my mom and her new friends but spending time at VPCH as it is an extremely welcoming environment. We enjoy spending time on the patio and taking mom for walks through the neighborhood. Finally, I appreciate that everyone at VPCH has patience, understanding and are good natured. I know my mom is safe, well cared for and grateful that this stage of her life is being spent at the most wonderful convalescent home in Los Angeles County. We are blessed and thankful! Sincerely, Mimi
by Mimi xxx.xxx.100.186
January 10, 2014
My experience on Sunday, June16th, 2013 was obstinate/stubborn in deliverence. I went to the Front Desk to get assistance for my aged sister, who needed to go to the bath-room. The CNA that came in to assist me simple got in front of my sister and I but did nothing to help us. This was soooo incomperhensible for her to stand and not do anything. My question after a second or two was " are you going to help me?" The person didn't move AT ALL to help or assist. When I walked out to get help, Help did arrive. The problem was the dis-honesty of the report. When I went to report this, I was taken back by one lie after another. The person who wrote the report lied, by saying the CNA had worked at the place for 16 years. NOT SO. When I reported to the administrator as to what had happended, I was told that " I crused the CNA, and push or shelved her." None of this happend. Further, when speaking to the Administrator, I was told by him that "he couldn't have people coming in with threats against his staff." Then, to my surprise, after speaking with him for a while, he said that he had not spoken to the CNA in question. Unbelieveable! On Tue. I did go in and speak directly with the Admi. we did reach doable terms. I conclude that; the STAFF will network together to present the story that best fit them. Careful with any altercation that may possible arrive while visiting with your Love ones. Whip out the cell phone while making your complaint....
by Evelyn Willis xxx.xxx.92.48
June 20, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider rush your appointment?
No
Did you feel safe in this provider's care?
Yes
by powera xxx.xxx.221.163
November 09, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.245.209
May 16, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.109.226
March 13, 2012
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Would you refer this provider to a family or friend?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
January 06, 2012
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
Was this provider's office too cold?
Yes, I was freezing
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
by Anonymous
October 19, 2011
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Map and Directions
3737 Don Felipe Dr, Los Angeles, CA 90008