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White Acres Good Samaritan Retirement Village & Nursing Center

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White Acres Good Samaritan Retirement Village & Nursing Center
White Acres Good Samaritan Retirement Village & Nursing Center
(21 Reviews)
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7304 Good Samaritan Ct El Paso, TX 79912
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
**This Rating Concerns Their Rehab Program, Not the Nursing Home Facility**

White Acres has a rehab facility on the property that contracts with local hospitals to rehab patients after surgeries or traumas. Their rehab facility has rooms in it, where patients stay. My elderly mother who had intestinal surgery was discharged from the hospital to White Acres. In setting up her stay there, I spoke to the young woman in charge of admissions, who never volunteered to me that they had no remaining rooms left in the rehab wing. When my mother was taken there, they put her in the nursing home area, in a room the size of a closet. No TV and no guard rails on the bed (bed pushed up against the wall on one side, presumably to prevent someone falling off on THAT side). After just getting there, a nurse walks in and proceeds to change my mother's diaper, in front of a group of people in the room (which included my brother and my mother's care giver). Very dehumanizing for my mother. She only stayed there 8 hours and was readmitted to the hospital because of pain issues. So, all in all, we were not told the truth. When they say they can accept someone, that does not mean they have a vacancy and a room available in their rehab facility. We will not do business with people like this that have these kind of ethics.
My mother is now going to Monte Vista (which we have not had a good experience with when my Dad was there). There are not a lot of good choices for rehab facilities in El Paso!
by rodarby3 xxx.xxx.140.61
August 08, 2015
Did this provider promise services he/she couldn't provide?
A few, but not too many
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Is this provider's business conveniently located?
Yes, it is very conveniently located
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Louis Corpening xxx.xxx.3.38
February 10, 2014
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous xxx.xxx.9.227
February 08, 2014
Did this provider answer all of your questions?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.111.155
January 07, 2014
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.15.91
December 23, 2013
Did this nursing home answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.21.224
December 03, 2013
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this nursing home answer all of your questions?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider late to your appointments?
No, they were on time
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.143.29
November 25, 2013
Did this provider seem irritated to be working with you?
No, they were polite
Did you leave the office feeling satisfied with your visit?
Completely!
Did this nursing home answer all of your questions?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.12.203
October 14, 2013
My Mother was with White Acres. They were ok a few years ago, but have gone down hill. They are always asking the elderly for more money as a donation and I feel they guilt these people into giving more than they should. (They pay rent...why do these people need more?)
The apartments are becoming rundown, parking is a problem, and the food has gotten worse in the past few years. When I cleaned out my mothers apartment, I found it had not been really cleaned since she moved in. The house keepers were not very good.
If I were you, find another place for your loved ones!
by Upset xxx.xxx.176.61
September 03, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this nursing home to others?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.180.82
August 17, 2013
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Map and Directions
7304 Good Samaritan Ct, El Paso, TX 79912