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West Liberty Veterinary Clinic

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Ward E Edward DVM

West Liberty, KY

Animal Care Hospital

West Liberty, KY

Animal Care Hospital

West Liberty, KY

Ward E Edward Dvm Office

West Liberty, KY
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West Liberty Veterinary Clinic
West Liberty Veterinary Clinic
(6 Reviews)
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West Liberty, KY 41472
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Unlike the other reviews I did not get the help I should have. Took dog to vet on Saturday and it was sent home. A few hours later called when dog was getting worse. Was told by a different vet in the same office that my dog should have never went home. Called an hour later when she was getting worse and they would not answer my call. Wife called on cellphone hours later (while at the emergency room) and got an answer on the second ring (I left message after message). Wife was told to go to Lexington or Winchester to get help even though they have emergency service. She called me back and I told her the dog was getting worse. As they were telling my wife the dog would hold until morning (when someone was in) and as she begged them to open the door my dog was dying in my arms. Talked to them about the $300 they said I owed for the visit I had and was told I still owed it by the office manager (wrote check wrong and they were hold it). I paid them because unlike them I am a person of my word. So it was about the money and even though I had 3 vets including one in their office say they messed up (“she is entitled to her opinion” office manager) on my dog they still say I had to pay the bill. Would not lower it even a little. So $297.50 or $290 and 30 pieces of silver (quarters). One star is way too good for them.
by Rin Phillips xxx.xxx.246.135
September 16, 2015
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
January 06, 2012
Did this provider have reasonable prices?
Yes
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider listen to your input and concerns?
Yes
by Anonymous
May 26, 2011
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
May 18, 2011
They always provide the best care for all types of animals. I have had dogs treated by all 4 of the vets there and feel that they all provided the best care for them that could have been possible. All of the staff really cares for animals. They paid close attention to me and all of my questions were answered. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.
by Anonymous
May 08, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider late to your appointments?
No, they were on time
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
April 22, 2011
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West Liberty, KY 41472