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Companion Animal Hospital

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Companion Animal Hospital
Companion Animal Hospital
(10 Reviews)
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Denton, TX 76201
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Dr. V and his staff are very friendly, knowledgeable, helpful. They are very caring to all the furry friends that they take such good care of. We would recommend this office.
by Pam xxx.xxx.227.176
September 19, 2016
ZERO STARS IF OPTION WAS AVAILABLE!

Called this business last Friday and fully explained my dogs pregnancy situation. Her 30lbs got bred (by pure accident) by a 150lb male. I was worried about uterine rupture during labor and was seeking a spay during pregnancy or c-section/spay.

Meagen, a vet tech employed there talked to me very nicely and was very compassionate. She even had the vet himself talk to me. She quoted me surgery at $150.00. It was of course too high for myself but I knew I had to find a way to get it done in fear of my dog losing her life.

After spending the memorial day weekend selling my personal belongings to come up with the funds for surgery... my dog started losing her mucus plug. This turned into a dire situation faster than I thought. Without the office being open Monday to schedule an appointment I left my home early Tuesday morning and headed towards to Denton, TX. Calling every few minutes before 8am hoping someone had gotten there early. Shortly before 8am a woman named Shonda answered the phone.

Shonda already seemed upset that calls were coming in early but I was frantic and didn't want my dog to go into active labor without being seen. After explaining who I was and that I had called Friday she informed me that I would be charged another $40 just to bring her in. Also that the surgery could possibly cost alot more than I had been told. I was broken. I didn't have that kind of money. We had major financial issues that came up in the last month and I felt like I had been deceived. Shonda perceived to tell me it wasn't her or the animal hospitals fault my dog was pregnant, which I felt was completely unappreciated and rude. I told her that I thought that comment was rude and she told me to "find somewhere else to take my stupid dog then" immediately then hanging up on me.

I was outraged to be shown such dismay in my already panicked state of mind. I quickly found a safe place to pull over off the highway and called the vets office back. When Shonda answered the phone I again told her that I believed her comment was hurtful and rude. She didn't apologize nor agree that she went too far. Again, trying to figure out why all of a sudden these "new" charges would be on my bill Shonda would interrupt me talking or asking questions. She demanded I stop yelling at her when in fact I wasn't, I was frantic over my dogs safety and faced with tough decisions. She hung up on me countless times and wouldn't speak but only pick up the phone to hang it back up like a child throwing a tantrum.

I wanted to talk to the vet. The same supposedly caring man I had spoken with on the preceding Friday. Finally a different vet tech answered the phone and I explained to him what had happened with Shonda and he said he was putting me on hold to speak with the vet himself. I take it, that after he walked off to speak to the vet Shonda saw her chance to be hateful once more. I told her I didn't want to speak with her after how she had treated me just moments before. That I was talking to a male vet tech and he was speaking to the vet for me. Shonda then told me I was mistaken that she was the only person I would be talking to. Shonda informed me that she had already talked to the vet on staff and he said not to bring my dog into their office. Shonda told that she didn't want me or my stupid dog in their office. That she would call the cops if I showed up and that I should just turn around now because I wouldn't be helped there.

This business is NOT BBB accredited and I can certainly see why. Customer service was a huge fail today.

Luckily, I called my long time vet and they said had I received the surgery companion animal hospital insisted my dog receive that my dog would more than likely be worse off than not having a surgery done at this time. Our vet said I ended up being lucky that I was treated SO poorly because it possibly saved my dogs life.
My dog received xrays at our current vet and they said she was fine to give birth to them. They werren't the giant monsters that companion animal hospital in Denton TX had me believing they would be.
by Julia R xxx.xxx.101.144
May 28, 2013
Their staff was friendly enough, but they didn't go out of their way to help me. My pet seemed pretty anxious to leave compared to other places we've been too. It would have been better if this veterinarian had just tried a little harder to be more compassionate. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. I wasn't too impressed with their office, I could tell they didn't take much pride in it's appearance. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They really shouldn't use services like Local ,Yext, and other services who manipulate the internet and promise to get you to the front page because there are hundreds of inoperable websites, broken links, wrong numbers, wrong information, Those services just trash up the internet and will cause many a business to loose customers when they quit paying the 150.00 a month.
by bboop xxx.xxx.204.106
March 17, 2013
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.241.127
March 16, 2013
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Was this veterinarian friendly?
Extremely Friendly
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Chloe xxx.xxx.3.20
December 26, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and professional. They've earned my trust and my business for life!
by kati xxx.xxx.137.192
June 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by y xxx.xxx.2.148
May 05, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
by Anonymous
February 28, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
August 12, 2011
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
June 21, 2011
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Denton, TX 76201