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Elm Grove Animal Hospital

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Elm Grove Animal Hospital
Elm Grove Animal Hospital
(4 Reviews)
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Clifton Heights Wheeling, WV 26003
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Recommended
5 star average for Recommended
As my wife stated,we took our precious kitten who was absolutely fine(always eating,always drinking and OVERLY playful)when I arrived to have her spayed.When I signed in I noticed at least several other cats scheduled for spaying on that day.She weighed 4.07 pounds which was just over the minimum weight of 4 pounds for spaying.Keep in mind the amount of anesthesia is dependent on the cats weight.I dropped her off at 10:30 AM and was told by the staff to call between 3 or 4 oclock to pick her back up unless they deemed her to be sick or have a problem which they would reschedule the spaying and call me to pick her up.I did not receive a call from their office so at 3 oclock I called them excited to pick her back up.I was informed by one of the assistants that the doctor wanted to speak to me.I still thought nothing of it until the vet proceeded to tell me that unfortunately when our kitten was put under with anesthesia she went into cardiac arrest and passed away.She then proceeded to tell me that our kitten must have had something wrong with her such as leukemia.She also said it could have been liver problems because they shaved her belly and said it was yellow.I DONT BELIEVE EITHER ONE OF THOSE EXCUSES.I truly believe a mistake was made and she was overmedicated and she passed away.ALSO,THEY WAITED UNTIL I CALLED AT 3PM TO TELL ME INSTEAD OF HAVING THE COURTESY TO CALL ME WHEN IT HAPPENED....Oh wait,maybe they needed time to come up with the liver or Leukemia angle.She was the most affectionate,playful kitten I have ever been around....She was my little buddy.Folks,think before you take your pet to this establishment,ask questions......I dont want anyone else to go through this horrible experience.I miss my little Buddy.
by Todd xxx.xxx.0.111
April 22, 2016
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.218.149
April 20, 2013
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.220.200
January 09, 2013
Would you recommend this animal hospital to others?
I Already Have
by Anonymous
January 14, 2012
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Map and Directions
Clifton Heights, Wheeling, WV 26003