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David Towar, DVM

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David Towar, DVM
Phoenix Dog Cat Bird Hospital
(5 Reviews)
> Get Phone Number & Directions
3418 North 7th Avenue Phoenix, AZ 85013
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
4 star average for Recommended
Value
3 star average for Value
PET OWNER BEWARE!

My husband and I had been going to this vet for 4 years. I had always handled their appointments (for 3 pets total) and even took them to many appointments. Their customer service and professionalism was great, which is why we continued to use them. Unfortunately, within the last couple of years, the service level and professionalism has basically gone sideways. We had all of our pets examined during the pandemic, no issues arose, but they ran a laundry list of tests on each pet did not even need. When concerns arose about one of our pet’s health (months later and completely unrelated to the blood panels previously ran), they couldn’t even be bothered to refill a prescription they initially wrote and I had to chase them down for 2 weeks, calling every day and pleading with them to return my calls. Unfortunately, it was 2 weeks too long and she passed away from their negligence. Additionally, when I called to request our remaining pets’ records, Stephanie refused to give them to me, claiming I wasn’t an owner on the account. I set up the profile for each pet, filled out all paperwork provided upon each visit, but somehow Stephanie felt it appropriate to blame the customer and refused to speak to me further. The interaction became strange and unprofessional as she continued to blame me and refused to speak to me, only my husband. I advised her I would call him via conference call so he could “make me an authorized user” and she promptly hung up the phone.
Their disorganization, unprofessionalism, and full negligence regarding the health of my pets are the reasons we were pulling their files in the first place. We have already found another vet to take them to and have used them on and off for years. STAY AWAY from this vet office. Even the veterinarians themselves seem aloof and only interested in talking us into things we didn’t need, which is how my husband began taking them to appointments during Covid in the first place. Prior to the excessive upselling, I was the sole owner taking them to their appointments.

P. S. They also false advertise, considering they don’t even service birds. STAY AWAY FROM THIS RECKLESS BUSINESS.
by Chelsea Eichmann xxx.xxx.194.153
April 08, 2022
They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.
by Anonymous
September 27, 2011
Would you recommend this provider to others?
Yes
Did you feel safe in this provider's care?
Yes
Does this provider remember you by name?
Sometimes, but not always
by Anonymous
July 18, 2011
Antonio and Madonna are at ease during their appointments. Staff immediately recognizes them when they arrive (my personal physician doesn't do that with me!) Phoenix Dog Cat Bird Hospital has worked with us for seven years with treatments (vaccination/spay/neuter/dental surgery) for our own cats. The Veterinary staff has helped with an emergency with Skinny, an injured feral cat. The staff at Phoenix Dog Cat Bird Hospital has the same care and concern as we have.
by Anonymous
July 16, 2011
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
June 15, 2011
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Map and Directions
3418 North 7th Avenue, Phoenix, AZ 85013