Directory > Providers > Retail Store > Medical Supplies > MA > Hyannis > WEST GATE HOME MEDICAL EQUIPMENT INC > Reviews

WEST GATE HOME MEDICAL EQUIPMENT INC

Nearby

Medical Supplies

Advanced Orthopedic Services Inc

Hyannis, MA

CAPE & ISLANDS HLTH SVCS II

HYANNIS, MA

LADY GRACE STORES INC

HYANNIS, MA

Luxottica Retail North America Inc

Hyannis, MA
Get Featured on Wellness.com > Learn More
WEST GATE HOME MEDICAL EQUIPMENT INC
WEST GATE HOME MEDICAL EQUIPMENT INC
(9 Reviews)
> Get Phone Number & Directions
209 W MAIN ST HYANNIS, MA 02601
Add a Review

Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Three days before Christmas I stopped into West Gate 24 hours after I was discharged from the VNA to order ostomy supplies. After handing her a list of supplies that I needed, the woman who waited on me told me they would call my surgeon for the prescription, and then call me in a day or two. I received no return call and because of the holiday, I waited until the following Monday, 7 days later, to call them. After putting me on hold, the woman I spoke with told me I had to get the script first, and she ignored me when I told her several times that is not what they originally told me, and I was now in need of supplies. She was most unhelpful and I will not do business with them again. It's bad enough to have this kind of surgery, and then when trying to place your first order for supplies you are depending on these people who wait on you, they don't tell you the truth, and you don't find out for seven days. Now I'm desperate, and this company could care less. Not only will I never step inside West Gate again, I will tell my story to all my friends.
by Meg xxx.xxx.36.226
December 28, 2015
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.252.56
November 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.108.147
August 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by BobSmiles xxx.xxx.18.52
March 31, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
February 20, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous
January 11, 2012
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
November 04, 2011
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
October 20, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider remember you and your circumstances at every appointment?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 30, 2011
Add a Review
Map and Directions
209 W MAIN ST, HYANNIS, MA 02601