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LINCARE INC

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LINCARE INC
LINCARE INC
(28 Reviews)
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6104 OLSON MEMORIAL HWY GOLDEN VALLEY, MN 55422
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Consumer Feedback

(28 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3 star average for Value
Pretty awful!! Since Matt left last year no one knows anything. Last summer we had to drive halfway across the state(MN) from our cabin to pick up a new regulator and a tank that worked with it! Now I can't even find a local phone number to order a new nebulizer!
by Virginia. Sweatt xxx.xxx.186.223
November 25, 2019
we ordered for will call pick up a couple days ago
haven't heard except for information that they are moving
by Dave xxx.xxx.2.201
March 15, 2018
Lincare is almost impossible to deal with. I have tried three days in a row (last week) to schedule a pickup of a rented piece of equipment. To date, no pick up has been accomplished or set up. Your answering service is ridiculously slow and unreliable.
by William Newton xxx.xxx.178.91
December 10, 2017
Very bad service. Dealt with them over a 6 month period. They never got our order right for a wheel chair. Now they are trying to bill us for the chair that we never received. My wife spent hours and hours trying to straighten out this mess.... Incompetent is too nice a word for this company!
by PD&JD xxx.xxx.79.230
October 27, 2017
After driving 15 miles to get there they said they didn't have CPAP masks in stock anymore. I was never notified that they did not have equipment in the store, I was asked to make an appointment to come back, I had the mask with me right there where all they had to do was take a look at it in order it. Shouldn't have had to make an appointment to do that. I went to Corner Medical right down the block and they gave me one right away. They've got my business now !
When people need to breathe they can't wait days to do it.
On a side note I brought a prescription from the doctor's office there for a whole new CPAP system approx 1 year ago.They dropped the ball and I am still with the same CPAP I had a year ago. I mentioned that to their competitor, and they're working on it right now.
Convenience is a large part of business nowadays. You guys make it tough. Lots of choices and now I choose to go elsewhere. Good luck and I hope you guys get things figured out. I was a 12-year customer of yours
by Brad Bolz xxx.xxx.226.10
October 02, 2017
VERY difficult to reach by phone
by Lou xxx.xxx.188.176
August 01, 2017
Driver was very personable. But don't ask for a portable if yours is not working...2 months later and a lotta calls and many more complaints
Driver said they were in long ago. Don't ask for anything special ..because it ain't happening. Also THEIR liquid O2 system doesn't work like a substitute for the concentrator..you have to keep filling the portable.
by Gayle Gottfried xxx.xxx.144.60
January 09, 2017
I have been a customer since 2011. I have had problems several times but things seemed to get better. Last week my portable tank quit working. I called on a Friday and Mckenzie transferred me to a driver. He said they didn't have one and probably couldn't get one till Monday. I understand that and was fine. I called on Monday and Mckenzie knew nothing about it. Said she would check on it. Waited 3 hrs and heard nothing. Called back got another receptionist and she got ahold of my driver - he found one and is bringing it out since I have apps tomorrow and need it.
by Steph xxx.xxx.170.226
June 29, 2015
HORRIBLE experience---same as others---they received payment from both my insurance and medicare last year, but they have yet to provide my "portable oxygen machine". I am going to ask for my money back and go through another agency.

During this process, my son was in contact with them, and they told him that they put in the order, however, it took my son getting the fax from the doctor and faxing it to Linncare (again) for them to even act on it.

I would NOT RECOMMEND this company for anything other than regular O2 tanks and servicing; that part of the company is good. The part about ordering things and actually getting them--they are FAR from efficient, and blame everything (delays, etc.) on "staffing problems".
by Angry client xxx.xxx.216.96
May 24, 2015
HORRIBLE PLACE!!! Avoid them if all possible.
I have been trying to get a portable concentrated oxygen machine for my husband for almost 3 months.
The first request was "never" put thru. I waited for about 3 weeks and then called to find out that the guy never even put thru a request. Then I talked to a very nice rep and she helped out. A nurse came out a week later to test him and she said he would qualify for a pulsing portable concentrated machine. That has been about 1-1/2 months ago. Our doctor faxed over the Certificate of Medical Necessity form in March. I have called several times since and they keep telling me the paperwork is in the "conversion department" since 3/20/15. I have called my insurance company and they said we do NOT need prior authorization for this machine so WHAT IS TAKING SO LONG????? I have talked to another rep a couple of times and she says she will get back to me but never does!!!! I have asked twice to talk to a supervisor or manager and they never allow me to talk to one.
Needless to say I'm extremely frustrated with the service of this place.
Can anyone help??? We are going on a trip in May and we really need this machine,
by Corliss Johnson xxx.xxx.0.14
April 16, 2015
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6104 OLSON MEMORIAL HWY, GOLDEN VALLEY, MN 55422