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HAMPTON HOME CARE INC

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HAMPTON HOME CARE INC
HAMPTON HOME CARE INC
(12 Reviews)
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16 HAMPTON RD SOUTHAMPTON, NY 11968
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
NO
by ALLEN STEVENSON xxx.xxx.48.8
April 13, 2023
I'm at Hampton care center for rehab and nursing been llong time customer great place
by ANNE OBRIEN xxx.xxx.164.90
February 12, 2018
Field Set Up Rep called me after 9pm on Friday to tell me he would be at my location between 10-11 Saturday morning. The late call was bad enough, but then because he did not have the foresight to check a traffic report, he comes into Manhattan via Midtown Tunnel, which is doing single tube operation. I call him at 11:10 am where are you? And he was just at MTT at that point. He showed up for my appointment at 12:30!!! If he had checked traffic reports he would not have been stuck in MTT Mess!
by Unhappy HHC Customer xxx.xxx.104.123
October 09, 2016
I'm not impressed. Hampton appeared on the scene out of the blue after my insurance (Oxford) denied my prescription for a sleep study in a lab, but agreed to a C-pap on the basis of a home sleep study. They then denied my prescription for a sleep titration study. Lo and behold someone from Hampton called that they were coming out with an Auto C-Pap. I started this journey with limited information and they have not increased my confidence that I'm getting the right care. The respiratory therapist who set up the equipment was extremely rushed and gave me information that contradicted what the equipment manual said. I have no idea what the settings on the machine are. I get sent the wrong paperwork and the wrong supplies but get a polite stonewalling when I finally reach someone at their number after multiple phone calls that go unanswered or are hold for extended periods.
by cgalberte8 xxx.xxx.239.234
April 02, 2015
I was told to be at the sleep center where I took my test in the Bronx. I had a small window of time to choose from, to meet with the respiratory therapist. I went there on my lunch break, so I wouldn't have to wait another 2 weeks. It was the only time he was available to meet me.
I got there and they knew nothing about it. Then they tell me it was supposed to be at my house. I went home, nobody was there. I doubt he came because I haven't gotten a call at all. They're supposed to call when they are close by to deliver it.
He also has my credit card on file! I'm ready to really loose it.
They are telling the sleep study center, Better Sleep (who was great!) that they are going to "try" and deliver it to my house tonight. We shall see. I hope so, but highly doubt it.
I am not going to refer my family and friends here. I just wasn't that impressed. They didn't give me advice that would benefit me at all. They only cared about what would make them the most money. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. Their staff is very friendly and professional. It is impossible to get an appointment at their office. They are always booked and have a long waiting list.
by Paul Pasacreta xxx.xxx.206.117
January 23, 2014
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.171.127
July 21, 2013
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.81.83
January 18, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider treat their staff well?
No, the staff was very mistreated
by Anonymous xxx.xxx.11.18
January 08, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.14.170
September 05, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.48.238
July 19, 2012
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Map and Directions
16 HAMPTON RD, SOUTHAMPTON, NY 11968