THE POUCH PLACE INC

THE POUCH PLACE INC
THE POUCH PLACE INC 8807 KINGSTON PIKE KNOXVILLE, TN 37923
Add a Review

Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Being at wits end keeping a bag on because of surgeries a lot of crevices on abdomen but came here found what would work now bags stay on 3 to 4 days no leaking
by Nina xxx.xxx.185.214
January 11, 2023
I was completely blown away by the knowledge these ladies have regarding the proper use and application of stoma pouches. I have listened and take the advice of several stoma nurses at different hospitals and some information was good and other information was contradictory.
I was very frustrated as my pouch kept leaking from time to time.

I wish I had visited The Pouch Store much sooner. Trust me, these people know what they are talking about. If you need help or need supplies, this is the place. I can't say enough good things about these good people.
by Daniel xxx.xxx.234.162
July 15, 2021
They have WOCN licensed nurses staffed at both Knoxville and Chattanooga stores. My education at the hospital left myself and my family scared. I was referred to a large medical provider which they sent 90 days supplies, my body and stoma changed during the first weeks after surgery. I had leakage issues and could not get clinical expertise from my provider. I learned about The Pouch Place and the WOCN has a clinic on site. Many samples to trial for a better working system. They told me that they send 30 day supplies to new ostomy patients. This made sense why I had so many issues because my current products no longer fit. I'm leak free and have confidence now.
by Michael H. xxx.xxx.71.71
August 16, 2020
Very helpful & considerate. They go out of their way to make you comfortable about ostomy products. They are organized and quick to serve.
Best service I've had from any ostomy supply business since I got my ostomy.
by Kirsten Hawkins xxx.xxx.26.168
December 23, 2016
Was the staff at this retail store friendly?
Yes
by Anonymous xxx.xxx.113.55
July 30, 2014
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
Did this retail store have reasonable prices?
Yes
How would you compare this retail store to other retail stores that you have visited?
Fairly Average
Was the retail store easy to locate?
No, I couldn't even find it with my GPS
Was the staff at this retail store friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.31.200
April 17, 2014
Did this provider seem irritated to be working with you?
No, they were polite
Would you refer this provider to a family or friend?
Yes
Was this provider's staff friendly?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.146.231
November 19, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.107.148
December 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.116.97
July 09, 2012
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
October 20, 2011
Add a Review