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FRANKS MEDICAL MART INC

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FRANKS MEDICAL MART INC
FRANKS MEDICAL MART INC
(15 Reviews)
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2405 MCFADDIN ST BEAUMONT, TX 77702
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Expertise
4.5 star average for Expertise
Very friendly, very helpfule. Always had what I needed or got it for me quickly!
by Rboo xxx.xxx.44.86
April 01, 2020
Very disappointed in Frank’s customer service. I recently switched over to their company for my medical supplies and have discovered that they have a difficult time getting them approved with my insurance (although my previous supply company never had a problem with that). I understand, though, because sometimes things happen. However, the person who is designated to assist me, William, never seems to be available to take a phone call. Today I held the line to talk to him and was again given excuses as to why things had not been taken care of. When I asked to speak to the owner or someone else who might be able to provide answers or assist me better I was refused. William refused to even provide the name of his superior, the manager or even the name of the owner of the company. I, a customer, have no recourse or the ability to progress up the chain of command for service or to complain about the lack of. Not a good way to treat a customer. Very poor customer service and very bad business. If this business/customer relationship is this poor in the beginning I can only imagine how bad it will be in the future. I am cutting ties now to nip this in the bud. Very bad business decisions and extremely poor customer service. Seems they do everything they can to lose business.
by Marsha xxx.xxx.2.128
December 02, 2016
Superior customer service!
by Lady xxx.xxx.7.226
October 11, 2016
The store is much more organized and easier to find things. The staff is always helpful
by Theresa Mott xxx.xxx.123.92
April 25, 2015
Was the retail store easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the staff at this retail store friendly?
Yes, they went above and beyond
Would you recommend this retail store to others?
I Already Have
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.13.83
November 14, 2014
Was the staff at this retail store friendly?
Yes
by Anonymous xxx.xxx.109.183
October 14, 2014
Did this retail store have reasonable prices?
Yes
Was the staff at this retail store friendly?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the retail store easy to locate?
Only with clear directions
by Anonymous xxx.xxx.124.10
June 15, 2014
Would you recommend this retail store to others?
Yes
Did this retail store have reasonable prices?
Yes
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the staff at this retail store friendly?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.57.154
June 13, 2014
Were you able to get all of your questions answered while you were at this retail store?
Yes
Did this retail store have reasonable prices?
Absolutely!
by Anonymous xxx.xxx.63.14
April 18, 2014
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
Was it easy to find parking at this retail store?
Yes, it was convenient
Are you going to visit this retail store again?
Sure
Was the staff at this retail store friendly?
Yes
Did this retail store have reasonable prices?
Yes
by Anonymous xxx.xxx.183.131
April 02, 2014
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Map and Directions
2405 MCFADDIN ST, BEAUMONT, TX 77702