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Baylor Health Center-Family Medical Center At Terrell

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Baylor Health Center-Family Medical Center At Terrell
Baylor Health Center-Family Medical Center At Terrell
(5 Reviews)
> Get Phone Number & Directions
200 North Virginia Street Terrell, TX 75160
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Consumer Feedback

(5 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Value
4 star average for Value
Recommended
4 star average for Recommended
For years I’ve had wonderful medical & customer service here—especially when I would call and get Heidi for appointments. Not anymore. I got a new person who was extremely rude and uncaring—Gwendolyn. She said if it’s been longer than 3 months, you are now considered a new patient and have to start all over. I told her I was out of my blood pressure medication and she said she couldn’t help it.
by AmandaH xxx.xxx.129.201
July 02, 2021
Does this provider listen to your concerns and respond respectfully?
Yes
by Anonymous xxx.xxx.193.108
September 24, 2014
Are you going to visit this provider again?
Sure
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
by kdld2087 xxx.xxx.71.139
February 04, 2014
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this staff friendly?
Yes, they went above and beyond
Was it easy to make an appointment with this provider?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider use current and safe equipment?
Yes
by Trudy Goines xxx.xxx.249.138
October 07, 2013
It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. Patients need to be informed about their own healthcare needs and communicate clearly with their doctor but, I would never feel unsafe or apprehensive about the care I receive. I see Dr. Lance and she has always provided me with helpful suggestions for reading, provides appropriate brochures or identifies referrals that work with my insurance. She listens well and responds accurately to questions and never seems to feel threatened or irritated by my questions.
by Anonymous
June 11, 2011
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Map and Directions
200 North Virginia Street, Terrell, TX 75160