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Hermitage House

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Hermitage House
Hermitage House
(14 Reviews)
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4724 Castle Hayne Road Castle Hayne, NC 28429
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
When this home was turned into a memoir care facility, they upped their game, however, has gone down hill since. I have witnessed neglect with my own eyes. The residents are left alone most time, they have no activities for the residents, therefore are often found either wandering where they shouldn't be, or left lying in bed or sitting in their own feces. The staff are not trained for caring for dementia patients, they are unprofessional with their conduct, dress attire, grooming and uneducated. My loved one resided there, thank God I pulled them out before anything else happened. They need to be shut down, inspected and condemned.
by anonymous xxx.xxx.25.27
April 01, 2015
There is no way I ever would have gone to this place if I had known how horrible it was going to be. I'm definitely not going to be recommending it to any of my friends or family. Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available. Their staff is always answering their cell phones when they're supposed to be helping patients. It's so rude and unprofessional. They probably could have used some continuing education courses to get up-to-date on more current methods.
The rooms and dining room may have gotten a cosmetic makeover but the smell in many of them is unbearable. Residents were left unattended in the hallways and in the front "common" room. Many of the residents we passed were unkempt, slovenly, and smelled strongly of body odor, urine, and feces. We were visiting a former neighbor of ours who had been placed on hospice, and upon entering his room, we encountered a bevy of flies that were swarming around plates of food that had been left by his bedside. We went to fill a cup of water from the bathroom and the water was brown. When we asked a staff member about this we were told the water in the restrooms was not to be used for drinking ( yet this water is used to bathe the residents and for them to wash their face and brush their teeth with). We could not find his personal tv remote, electric razor, cell phone, or watch. When we enquired about these items at the front desk, we were told that only his cell phone was found and that it was being held at the desk for "safety reasons" . We left and returned the following evening, only to find the same conditions. We were also very concerned about a full body rash that was obviously painful and when we inquired about it, we were told that several residents had the same condition but not to worry because " it isn't scabies even though people think it is". After having visited the second time and finding the conditions deplorable, we contacted the county's adult protective services. Please, DO NOT place your family member there!
by wishicoulddomore xxx.xxx.56.19
July 12, 2014
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Did this provider wear an obnoxious cologne?
Yes, it was almost unbearable
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
by Anonymous xxx.xxx.203.55
January 13, 2014
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
by Anonymous xxx.xxx.135.34
December 26, 2013
by Anonymous xxx.xxx.1.239
July 21, 2013
This has to be the most HORRIBLE place to put your loved elder. The staff are all grouchy, to begin with when you enter they are friendly, its all an act. They do not treat the patients very well at all. Many patients have died to the lack of expected care. The staff butter's the family up when they come in but they really talk bad about them when they arent present. Years back they were infested with flies and magets and didnt have running water for a bit. The rooms arent cleaned like they are supposed to and the patients dont get regular baths at all. They put random clothes on them. Being in the atmosphere and actually seeing what goes on will make you cry! There is currently an infectious disease going around in hte place that has a few in the hospital and to enter all patients rooms, you have to wear full mask, gloves, and gowns to enter. They are saying no vistors are allowed but wont say the real reason, using enomonia as the diagnosis, which doesnt spread like that!! Please keep this in mind before considering this facility for your loved one! This info is all true from a past employee that had quit due to uncleanly environment!
by Anonymous xxx.xxx.75.234
May 01, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.255.37
March 03, 2013
This facility is now strictly a Memory Care Facility so for anyone that may have had problems with them in the past I would urge you to revisit them. New administration, new staff and a renovated building. My mother has done a 180 degree turn around since she has been at this facility, she was moved from a facility off of 17th street in Wilmington that did next to nothing for her. I am so glad we made the move and so far are very happy with her care.
by Anonymous xxx.xxx.238.143
October 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.166.4
June 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.111.82
May 03, 2012
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Map and Directions
4724 Castle Hayne Road, Castle Hayne, NC 28429