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Emergency Veterinary Services of Roanoke

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Emergency Veterinary Services of Roanoke
Emergency Veterinary Services of Roanoke
(24 Reviews)
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4902 Frontage Road Northwest Roanoke, VA 24019
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
I paid my bill in full as required. I was told I had a zero balance then one month later received a bill in the mail requesting additional monies as they stated they overlooked an item. When is the cut off for them to continue to find something to extract money from me...I month, 6 months, 1 year, 10 years? We need another emergency veterinarian service in the valley.
by Gigi xxx.xxx.88.99
March 25, 2015
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
If I Had To
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Was the waiting area spacious enough?
Not really
Was the wait time for your appointment reasonable once you got to the office?
Somewhat
by Anonymous xxx.xxx.104.152
September 19, 2014
I took my puppy who was having seizures in to be monitored. They took her in the back. We waited over 2.5 hours before anyone got to us to give us any updates. The doctor spend less than 10 minutes with us in the over four hours we were there and that 10 minutes was spread out over the times she came in the room. (I understand they were busy but more staff should have been called in.) I understood that they were keeping my dog overnight to do a second ammonia test and then to get a liver profile together to send to the local vet school and I signed an estimate that included two blood tests- one of which I believed was the test to send to the vet school. I called to check in on her 6 hours later and they had no idea what I was talking about with the labs being sent to the vet school and they are charging me an overnight stay for monitoring and treatment that is commonly done at home. I would've waited on the second ammonia test, got her meds, and took her home if I had known communication would be so bad.

I also waited over an hour to simply sign a paper "estimate" when they already had my payment info on file. I use estimate loosely considering it did not include what I talked about with the doctor at all. I found it odd that they had neither a Facebook page or webpage but now I see it's probably to avoid highly public bad reviews.

Busy is not an excuse for poor service especially with the costs involved in emergency medicine! I'm hoping they redeem themselves somewhat after all of their poor communication (both with me and in written record) and their wasting of my money.
by Lillie's owner xxx.xxx.89.160
September 07, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Would you recommend this provider to someone who asks for a referral?
Yes
by Anonymous xxx.xxx.231.67
July 30, 2014
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Did the waiting room smell clean?
Yes
Do you feel like this provider's office is well staffed?
Yes
Did this provider take time with you at your appointment?
Yes
by Anonymous xxx.xxx.67.172
May 05, 2014
I had to take my dog to the Emergency Vet this morning for diarrhea and vomiting and the staff were very courteous and showed care and concern for my dog. They were very attentive and explained everything they did for my dog. It was a pleasant visit and would not hesitate to visit them again in an emergency.
by Kitty Booth xxx.xxx.175.65
April 13, 2014
Their pricing seemed to me to be a little overpriced. I take my dog to the vet regularly and had copies of recent blood tests but they insisted on doing another full panel which seemed unnecessary. He was miss diagnosed and I had to return the next day when the real problem was discovered and he was well treated. No refund for the extra visit which was due to incompetence of the first vet who saw him.
by AHogg xxx.xxx.104.152
March 17, 2014
Did this veterinarian seem overwhelmed with too many pets?
Yes, he/she didn't spend too much time with me
Does this veterinarian offer emergency after-hour services?
No, they encourage you to just go to another emergency vet
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
Was this animal hospital's staff friendly?
Not Really
by KL xxx.xxx.178.98
March 03, 2014
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
Are you going to visit this provider again?
If I need to, I'll return
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this animal hospital use current and safe equipment?
Yes
by Sadie2010 xxx.xxx.103.210
December 09, 2013
Was this provider's staff friendly?
Yes
Would you refer this provider to a family or friend?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.210.3
October 20, 2013
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Map and Directions
4902 Frontage Road Northwest, Roanoke, VA 24019