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Highland Animal Hospital LLC

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Highland Animal Hospital LLC
Highland Animal Hospital LLC
(13 Reviews)
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12335 Highland Rd Highland, IL 62249
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Consumer Feedback

(13 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Did this provider seem knowledgeable and competent?
Yes
Does this provider return your phone calls?
Yes
Do you think that the provider's staff are well trained?
Yes
by Anonymous xxx.xxx.65.226
June 24, 2014
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.228.197
February 28, 2014
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Was the waiting area spacious?
Yes
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.204.56
August 21, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.96.173
April 05, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this animal hospital use current and safe equipment?
Yes
by Anonymous xxx.xxx.132.2
March 31, 2013
We've taken our pets (dog and 3 cats) to the Highland Animal Hospital for over 10 years. Their service has been fantastic. They listen to our concerns and answer our questions. They taken our pets on emergency situations and have collaborated with other vets in the area to provide the best care for our pets. They were wonderful and spent a lot of time with our family when we had to recently put down one of our pets due to illness. We highly recommend Dr. Heather and her staff.
by Brenda xxx.xxx.170.195
February 13, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Mickie xxx.xxx.120.53
February 03, 2013
The veterinarian that I saw for the annual exam was very pleasant and did a thorough exam. I brought my dog back to be neutered. The veterinarian that I had the displeasure of meeting with at that time was very rude. Also, when we took my dog back to have his stitches removed there was another pet owner with a very sick cat, that couldn't even stand up. One of the techs asked the rude veterinarian if the cat could be squeezed in between exams. She snapped "No, they will have to wait until the end of the shift!". That is not how I want to be treated! I would rather wait than have someone else's pet suffer and possibly die to stay on schedule. I won't be back.
by -Dave xxx.xxx.155.238
October 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.183.243
August 31, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by julia xxx.xxx.104.21
August 24, 2012
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Map and Directions
12335 Highland Rd, Highland, IL 62249