Directory > Providers > Pet Services > Animal Hospital > IA > Story City > Heartland Veterinary Clinic > Reviews

Heartland Veterinary Clinic

Nearby

Animal Hospitals

Harris Stanley K DVM

Story City, IA

Heartland Pet Hospital & Mobile Practice P C

Story City, IA

Heartland Pet Hospital & Mobile Practice Pc

Story City, IA

Heartland Pet Hospital & Mobile Practice Pc

Story City, IA
Get Featured on Wellness.com > Learn More
Heartland Veterinary Clinic
Heartland Veterinary Clinic
(10 Reviews)
> Get Phone Number & Directions
626 Garfield Ave Story City, IA 50248
Add a Review

Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
I was very disappointed and uncomfortable during my visit due to the assistant not wearing a mask. This lack of concern for their clients and unprofessionalism continued at the end of my visit when she started complaining and mocking another client while I was in the room. This is not the first time this has happened, so I assume this disrespect for their clients is a regular occurrence. I enjoyed Dr. Rhoden and appreciated her consideration and respect, so I will be going to see her from now on in Waukee where the staff are more educated and considerate
by Andrea xxx.xxx.142.83
February 16, 2021
Dr. Bright is a very good veterinarian. She has taken care of my dogs, cats, and even ferrets .
by Lorraine Williams xxx.xxx.209.187
January 05, 2017
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Does this provider maintain a professional appearance?
Yes
Did this provider give the impression that they cared about your concerns?
Somewhat
Did you feel like this provider's office was sufficiently staffed?
Mostly
by Anonymous xxx.xxx.18.246
October 28, 2014
Were the waiting room chairs comfortable at this animal hospital?
Average
Did this provider seem well-trained and experienced?
Absolutely
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.98.200
February 11, 2014
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.80.6
November 19, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.202.244
May 20, 2013
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.103.81
May 08, 2013
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
by Anonymous xxx.xxx.0.209
May 02, 2013
Was this veterinarian friendly?
Extremely Friendly
Was this provider's office too loud?
No, it wasn't too loud
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.34.162
November 13, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.103.146
September 11, 2012
Add a Review
Map and Directions
626 Garfield Ave, Story City, IA 50248