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Susan E Lake, DO

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OhioHealth Physician Group Primary Care

Gahanna, OH

OhioHealth Physician Group Primary Care

Gahanna, OH

OhioHealth Physician Group Primary Care Gahanna

Gahanna, OH

Megan Frank, MD

Gahanna, OH
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Susan E Lake, DO
(27 Reviews)
> Get Phone Number & Directions
4550 N HAMILTON RD GAHANNA, OH 43230
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
I have the worst experience at this office and I definitely do NOT recommend.

First, I thought it was extremely unprofessional to have to complete a form prior to my appointment asking what my sexual preferences are. How does my sexual preferences affect my physical?

Second, I needed a prescription refilled while I was in the office and I was told they would not, I had to make an appointment so they could charge my insurance for a second office visit. I was already in the office? Why do I need to make an appointment and take more time off of work for you to refill a prescription that you already filled for me once before? I was also told I could not get a flu shot or speak to the doctor about any other issues I was experiencing, I would...you guessed it...have to make another appointment so they could charge me for a second office visit.

The staff was rude, the doctor is clearly only interested in making money and I will definitely not be going back.
by Gina xxx.xxx.72.56
December 09, 2014
this doctor was awful! She didn't show interest in even being my doctor. She even offered me anti-anxiety medication just based on where I work! She was very curt and apathetic. She answered questions inappropriately, I showed her my white tongue and she said get a tongue scraper! Hello, have you even heard of thrush? She said I had allergies after a month of being sick because it is worse at night. Did they teach that in med school? Its worse ether way because you are laying down and it is harder for nasal and esophogeal passages to clear and sinus pressure is at its greatest. This was a one stop and drop
by Jen xxx.xxx.70.33
January 16, 2014
I did not feel safe at all in their care. I definitely had doubts about their qualifications. When I called to make an appointment they said they would not take any patients from the 43204 area code because of drug use in our area. I and my neighbors are not druggies and I assume this ahd more to do with the fact here are many hispanic and black residents in our area then some blanket generalization about our life style. Please consider going to a careing medical professional and not a character from gone with the wind.
by Anonymous xxx.xxx.175.135
July 03, 2013
Was this provider's office easy to locate?
Fairly Easy
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.161.194
March 05, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Were you able to relax during your appointment?
Yes, I was completely at ease
by Joanna xxx.xxx.209.40
November 01, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by adc xxx.xxx.177.21
August 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by NovemberMonarch xxx.xxx.160.20
July 05, 2012
I have been a patient of Dr. Lake since 2001. She has always been a thorough, compassionate and professional doctor. I recommend her to anyone who is looking for a family physician.
by mama77 xxx.xxx.70.31
May 31, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.47.236
March 27, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this family doctor's staff friendly?
Yes
Was this provider's office too cold?
No, it was fine
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
January 23, 2012
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Map and Directions
4550 N HAMILTON RD, GAHANNA, OH 43230