Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider remember you by name?
No, and they don't make an effort to even try
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond