Directory > Providers > Dental Care > Dentist > PA > Gilbertsville > Hanover Family Dental Group > Reviews

Hanover Family Dental Group

Nearby

Dentists

Schwenksville Dental Care

Schwenksville, PA

Ridge Pike Dental Care

Royersford, PA

Ridge Pike Dental Care

Royersford, PA

Oley Valley Family Dentistry

Oley, PA
Get Featured on Wellness.com > Learn More
Hanover Family Dental Group
Hanover Family Dental Group
(53 Reviews)
> Get Phone Number & Directions
1885 SWamp Pike Suite 110 Gilbertsville, PA 19525
Add a Review

Consumer Feedback

(53 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
4.5 star average for Value
My children and husband have been coming here for years (since kids were in Elementary school - now they're in college). When you arrive, you are generally made to stand for a long time at the counter before the receptionist/clerk even acknowledges you are standing there. When she does, it is usually without any pleasantness. Not sure it is the same frontdesk clerk each time, but I am always left with a disgruntled feeling. The wait is excruciatingly long most of the time to get into to see the appointment.
The dentist seems nice enough when we speak at the end of the appointment.
by Local Mom xxx.xxx.179.134
June 04, 2015
Took my 5 year old for a general checkup from a recommendation from my primary dentist (he doesn't do pediatrics). The office staff was inattentive. I stood at the counter for a couple minutes before being acknowledged. The waiting area has a couple toys and a tv. The procedure room was painted kid friendly and had a tv to watch. Xrays were taken and developed right away. Dr Mullen was thorough and explained things to me. However, she was not on task and told me back stories that was beyond my grasp and a total waste of time. She wasn't overly good with my daughter, but didn't scare her either. My daughter was offered a prize after behaving for the appointment, but the prize box had maybe twenty toys in it, all of them broken. I'd rather not have my daughter be offered anything then have her pick from a box of broken junk. I will be looking for a different practice.
by Kris xxx.xxx.213.193
October 16, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Somewhat
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Does this provider answer the phone in a reasonable time when you call?
Mostly
How would you rate your experience with this provider?
Better than most
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes
by Anonymous xxx.xxx.90.38
July 09, 2014
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Was this dentist's staff friendly?
Yes, they went above and beyond
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Was this provider helpful about using your insurance coverage?
Absolutely yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Mark xxx.xxx.87.65
March 10, 2014
Was this dentist's staff friendly?
Not Really
Would you recommend this dentist to others?
If I Had To
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Definitely not, I wasn't given information until long after my procedure had been finished
Were you glad that you had the appointment with your provider?
Not really
Does the provider's staff try to accomodate your schedule when booking appointments
No
by Anonymous xxx.xxx.30.68
March 06, 2014
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Was this dentist's staff friendly?
Yes, they went above and beyond
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Would you recommend this dentist to others?
I Already Have
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
by Anonymous xxx.xxx.16.61
March 05, 2014
Were the waiting room chairs comfortable at this dentist's office?
They were average
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Would you recommend this dentist to others?
Yes
Was this dentist's staff friendly?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.118.113
February 14, 2014
Nice enough office and good, convenient location. The dentist/s was/ were accommodating and very pleasant. However, the front office/ receptionist was miserable and downright rude. (Lady, do realize that if you are so rude to patients, people will just stop going to that practice and your bosses (the dentists) will lose patients and YOU will lose your job.) I guess it does not matter how good are the dentists, if the first person people see or talk to upon setting foot in the office is so mean, then that just sets a negative impression from the very start.....
by Daniel xxx.xxx.243.209
January 13, 2014
Did the staff call you to remind you about your upcoming appointment?
No, but I didn't need a reminder
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
Was this provider's office too cold?
No, it was fine
by bill xxx.xxx.103.29
January 02, 2014
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.57.21
November 07, 2013
Add a Review
Map and Directions
1885 SWamp Pike Suite 110, Gilbertsville, PA 19525