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DIABETES SPECIALTY CENTER LLC

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DIABETES SPECIALTY CENTER LLC
DIABETES SPECIALTY CENTER LLC
(27 Reviews)
> Get Phone Number & Directions
3793 S STATE ST SALT LAKE CITY, UT 84115
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Consumer Feedback

(27 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
Continuous problems getting supplies.
by Welton xxx.xxx.184.239
February 03, 2017
Wow, if I could give them zero stars I would. Now that they have switched to Byram Healthcare it is a joke! They bill everything differently so insurance is messed up. They don't mail anything for weeks and when I call in they say it's because the warehouse is out. A supervisor eventually sais to only call in and talk to her if I ever need anything. Well, I have called her numerous times and sent her emails trying to get her help and she won't get back to me either. Not to mention the 40 minute wait every time you call just to talk to someone. (I have been trying to order supplies for Type 1 Diabetes)
by Anonymous xxx.xxx.238.250
January 15, 2016
I was surprised to see such poor reviews of DSC, I've never had one problem with them and every time I have called they have bended over backwards to help me and my daughter....every time. Just last week I had a huge issue and both Kathy and Maisey helped me and found ways to help get my daughters insulin order pushed through. Amazing and so appreciated!!!!!! Diabetes is such a horrible disease, I am grateful to have a company that I can count on to help me. I will never forget the kindness and compassion that was shown to me last week. Again, I've always had great help and care when calling them. Thank you from the bottom of my heart!!!!!!!!!
by Pam E. xxx.xxx.116.205
December 08, 2015
Horrible, horrible horrible. That is the only way I can describe my experience with them. Everyone else that has written a review has touched on the same type of experience I had so I won't write it again, but please do not use them, they should not be rewarded with money for the way they treat customers and lie and create stress.
by M xxx.xxx.163.24
July 11, 2015
Una compañía irresponsable con sus clientes. Pasó los días llamando y nadie contesta ni los mensajes ni el teléfono me he visto por mi seguro médico obligada a usarla, no deberían permitir compañías así.
by Maritza xxx.xxx.34.53
June 24, 2015
Sold me out dated supplies and when I returned them they didn't even apologize. The boss, Rick never even looked up at me. Office staff clueless. Hope I never have to go there again.
by diabetesucks xxx.xxx.22.26
May 05, 2015
I was forced to use DSC by my insurance, only because I don't want to pay out of network penalties do I use them ... I was 30+ minutes on the phone to talk with anyone and it takes 4+ days for anyone to get back to you. I wish companies like this would realize that they actually work with real people and treat their customers that way.
by M xxx.xxx.219.229
April 13, 2015
I've been waiting a month for supplies that normally take 2 - 3 days to receive. Each time I call, I'm given different reasons why I haven't received my supplies.

One rep told me my supplies were delivered & left on my front porch over a week ago. I questioned how that could happened since they were delivering to a business & a signature was required. She told me to call the postal service to file a complaint.

Another rep said they were waiting for chart info from my doctor that was previously faxed. I called back & was advised they needed a new RX which I also confirmed was faxed.

I finally spoke to a supervisor who admitted the rep didn't submit my order & she would overnight my supplies & call back to follow up.
I'm still waiting for my supplies & the phone call.
I'd pay more to work with a reputable company, intelligent reps, remain on the auto refill list & receive my supplies in a timely manner instead of placing orders & calling everyday to follow up with a different rep.
by Angry Diabetic xxx.xxx.137.232
March 19, 2015
Having a chronic illness like Type I diabetes is stressful enough without having to deal with a company like Diabetes Specialty Center on top of it all. I have had diabetes for 29 years and this is honestly the worst company I think I've ever had to work with. It's not the people - nearly everyone I've worked with has been professional and genuinely seemed to want to help; I believe their system(s) and mechanism of communication within departments is fatally flawed. Examples: (1) Items and bills get sent to the wrong address, despite repeated calls and written requests to delete my former address. (2) I recently had to provide my new insurance information 4 DIFFERENT TIMES before they finally got the right information distributed throughout the company; meanwhile I'm not getting my Dexcom Continuous Glucose Monitor supplies, which I rely on greatly. (3) When I ordered a new insulin pump, I had to go through DSC as the preferred distributor. When I got the new pump and supplies, DSC failed to mail a key component - it turns out they were backordered, but I wouldn't have known this if I hadn't called DSC to figure out what was going on - there was no information in the package to explain the situation or a phone call to let me know. This was particularly frustrating because I'd explicitly told them upfront when my upcoming meeting for pump training was - I was assured that I would have everything I needed, which turned out not to be true.

All in all, it's been a horrible 2 years working with them, to the point that I'm finally writing this review (this is only the second bad review I've ever given in my life). If I had a choice, I would most certainly take my business elsewhere.
by KPinCO xxx.xxx.16.98
February 03, 2015
Was the wait time for your appointment reasonable once you got to the office?
No
Did this provider's staff seem to respect him/her?
No
Did this pharmacy have your prescription ready when you arrived at the designated pick up time?
Definitely not! I had to wait around forever!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all
Does this provider remember you by name?
No
by Kyle xxx.xxx.116.130
December 22, 2014
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Map and Directions
3793 S STATE ST, SALT LAKE CITY, UT 84115