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Jay Mattingly, O.D.

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Jay Mattingly, O.D.
(92 Reviews)
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150 N Beckley St. Lancaster, TX 75146
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Consumer Feedback

(92 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
by Katina xxx.xxx.145.2
January 10, 2014
Were the waiting room chairs comfortable at this eye care office?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Mommy xxx.xxx.120.82
December 17, 2013
If you have any health issues this is not the place to go. I was "fired" for "abusing my contacts" when in actuality it was confirmed by an ophthalmologist later the same day that my eyes were inflamed from a reaction to lupus medications. After 15 years of visiting this "doctor" with no issues, I witnessed him have basically what was the equivalent to 2 year old tantrum and that was that. I confirmed findings with my rheumatologist and they will adjust meds to help eyes (as it corrects itself) but I would not suggest this doctor to anyone. Even the 15 years I went it was definitely like dealing with a robot, no questions about any changes, etc. I stayed out of familiarity- my mistake.
by Neveragain xxx.xxx.39.116
December 12, 2013
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Did this provider have reasonable prices?
They were decent, but not very affordable
Did you experience unnecessary pain during your visit?
No
Was this provider's office easy to locate?
Fairly Easy
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by CJ xxx.xxx.33.209
November 06, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's staff friendly?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.81.157
October 08, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's staff friendly?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.17.200
August 13, 2013
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider use current and safe equipment?
Yes
by terri xxx.xxx.130.45
August 07, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Were the waiting room chairs comfortable at this eye care office?
They were average
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous xxx.xxx.28.221
August 05, 2013
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. The office is small, just the Dr. Mattingly and receptionist. The service is great and there is virtually no wait. Usually there is no more than one person ahead of you.
by Love my eye dr xxx.xxx.141.9
July 24, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider's office clean?
Yes everything was neat and sterile
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.242.188
June 25, 2013
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Map and Directions
150 N Beckley St., Lancaster, TX 75146