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Jay Mattingly, O.D.

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Jay Mattingly, O.D.
(92 Reviews)
> Get Phone Number & Directions
150 N Beckley St. Lancaster, TX 75146
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Consumer Feedback

(92 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Did you experience unnecessary pain during your visit?
No
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider's staff friendly?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
August 01, 2011
They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. The waiting area chairs at this eye care facility were average. Not the most comfortable but not crappy either. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by Anonymous
July 19, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
July 18, 2011
Are you going to visit this provider again?
Without a doubt!
by Anonymous
July 11, 2011
Was this provider friendly?
Yes
Did you experience unnecessary pain during your visit?
No
Did you feel safe in this provider's care?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
June 23, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's office clean?
Yes everything was neat and sterile
Would you recommend this provider to others?
Yes
by Anonymous
May 27, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
May 06, 2011
They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it.
by Anonymous
May 04, 2011
Are you going to visit this provider again?
Sure
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
April 21, 2011
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
April 14, 2011
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Map and Directions
150 N Beckley St., Lancaster, TX 75146