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Kenneth Cheng, MD

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Kenneth Cheng, MD
(70 Reviews)
> Get Phone Number & Directions
1000 Stonewood Dr Ste 310 Wexford, PA 15090
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Consumer Feedback

(70 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
I drive 45 minutes for my daughter, who has Down Syndrome, to see Dr. Cheng. I do not know how someone could give him a bad review! He is one of the most respectful, caring and thorough physicians I know. She had an eye issue that was misdiagnosed 3 times locally and I learned my lesson that it is better for her to miss school than to take a chance with someone else closer to our home when school and work schedules are difficult to coordinate.
Know that your child is in good hands with staff that is caring and respectful of your special needs child. My daughter always wants to hug Dr. Cheng at the end of each appt. She is very aware of his kind and gentle soul. If he is running late, it is because he takes his time to give accurate diagnosis and of course, children can have a hard time following directions and sitting still during eye appointments!
by The Kondrich Family xxx.xxx.208.109
November 15, 2016
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you going to visit this provider again?
Without a doubt!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.126.126
January 21, 2014
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider promptly return your phone calls?
Yes
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Clair xxx.xxx.57.131
December 06, 2013
My toddler and I waited over 2 hours in the waiting room for her appointment which ended up being only 5 minutes with Dr. Cheng. A friend of mine also warned me that she had waited over 2 hours to see him but I gave Dr. Cheng a chance and was surprisingly disappointed. Two hours in a full waiting room is a long time to wait but it is especially long for children. Other parents in the waiting room were also disgruntled and surprised at how long it was taking. It is evident that the quality of care is lacking and the only thing this office deems as important is the number of patients they can see in a day. It was also interesting that their are no doors on any of the examining rooms. I was surprised since you can clearly hear the conversations the doctor is having with other patients in adjacent rooms. The irony is that you have to sign Hippa forms and yet they speak openly to patients while other patients can hear. This did not particularly bother me but If someone does care about their information remaining private I would not recommend this office. I definitely think that I could have received better service somewhere else and will not be returning to this practice in the future.
by Sarah xxx.xxx.156.162
December 04, 2013
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.6.25
November 25, 2013
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous xxx.xxx.237.18
September 27, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.191.158
September 19, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.67.221
August 07, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider seem up-to-date with the current advancements in their field?
Yes
Are you going to visit this provider again?
Sure
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.35.143
April 01, 2013
The staff was extremely nice and helpful and I was very satisfied with the service I received. I was warned I may have to pay out-of-pocket as the exam may not be covered under our health insurance and they do not take vision insurance. They were very clear about this on the phone and showed ample patience in talking over my options with me. As she did have a past medical issues with her eyes (she had surgery when she was 2 to correct lazy eye) , they felt our insurance may cover the exam but they would not know until they submitted a claim. Dr. Cheng had been recommended to me as one of the best pediatric opthamologists in the area, and I felt it was worth the risk of paying out of pocket to get the care I wanted for my daughter. As it turns out, the visit was covered, but I very much appreciated that they were so up-front with me about the possible cost. The waiting room is quite spacious and while the office was a hike for me from the East End of Pittsburgh, it was very easy to find.
by pittsburghmomma xxx.xxx.61.47
March 22, 2013
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Map and Directions
1000 Stonewood Dr Ste 310, Wexford, PA 15090