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OPTIGEN INC

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OPTIGEN INC
OPTIGEN INC
(59 Reviews)
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1351 13TH AVE S. 100 Jacksonville Beach, FL 32250
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Consumer Feedback

(59 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Initially navigating their online system to register for service was painful, and after doing that was not able to place an order until I had talked to an attendant at a 1-800-number. After 3 attempts by the very polite and helpful attendant to complete the registration process I was finally able to order supplies. Lesson Learned - Don't waste time with online registration.

4 + weeks later still no supplies. Called Optigen again via 1-800 as was greeted by Susan, also very polite and helpful. She was able to identify that the USPS had attempted to deliver the supplies on 23 May, but had been returned to the supply warehouse. I found this very strange as I have give all delivery service permission to leave packages on my front porch.

Another concern I had was that I did not receive an email notification or tracking number for the package that was shipped. Despite registering online Susan did not have a record on my email, as the online registration and ordering database is not apparently linked.

Does not appear to be a very well organized data base or shipping division. Fortunately, the customer service staff is very polite and friendly. Had to spend very little time listing to an automated operator or on hold while transferring calls. Their customer service is the only reason I am giving them a second chance.
by Scott xxx.xxx.19.253
June 16, 2017
I have tried to contact them 4x for issues with my CPAP supplies. The first time I left a voice message; no response. The 2nd time I waited for 20+ minutes on hold to talk to someone, who when she finally came on said they had never received my message. She did then resolve my issue, which is the only reason they get 1 star instead of zero. The third time I tried to reach them I waited on hold for another 20+ minutes then had to go, so I used their on-line contact form with my request; no response. The 4th time I send an email to the address on their website, which was returned "unable to be delivered." If you have ANY choice in the matter, do not use this provider.
by Matt xxx.xxx.211.85
May 15, 2017
Stay Away from these clowns.I just found out that they send me a bill every couple of months and charge my insurance company for it. I have not bought anything from this circus in over a year. They keep sending me boxes but I just send them back. Couple of weeks later I get a bill. Call to get this corrected and I am in a endless loop of doing it all over again.

FYI contact your insurance company for them to stop the free money they are collecting. I hope this stops the harassment from this company
by Corbett Simpson xxx.xxx.143.178
May 02, 2017
I am now and have been satisfied with the service since becoming a client
by Jerome xxx.xxx.42.26
March 28, 2017
i cannot overstate how bad their customer service is. a 30 min on-hold in phone normal and sometimes more. ive been calling over and over regarding a disputed bill because they keep sending me supplies that i never ordered. i have stopped using optigen for over a year but they keep billing me..
what a crappy company. i think they need to be investigated for in appropriate practice. CROOKS !
by SAMMY xxx.xxx.82.232
March 23, 2017
I have tried calling 5 times and every time I am put on hold FOREVER! The average wait time is been 50 Minutes until I fiinally gave up and returend to work.
I have tried to get answers about my bill and to get off the auto supply replenish program.
My Customer ID is: 954-8832. Whom ever reads this review pass my info to the correct person as I give up and refuse to pay a dime!!!!
Also, www.Lincare.com does not register me in the system.

Do not contact me until the above request is complete or I will put YOU on hold.
by Andy xxx.xxx.81.22
March 14, 2017
The rep that came to my house w/my equipment was great. My supplies come sort of hit & miss. The first few months I was getting billed $7.15 a month. I called to be sure they were billing ALL the insurances I'd given them. They were not. I was told I would be reimbursed shortly (only about $21). It's been 3 years now & I'm still looking for that check. It's not worth calling about!
by EXFRES xxx.xxx.203.3
March 03, 2017
I have been trying to get replacement masks and possibly an newer brand of cpap machine. I has been frustrating going back and forth between OPTIGEN INC. and my primary care physician. The rubber cushion in the nasal mask itself has hardened and causes pain when I wear it, which is whenever I go to bed. I don't know what to do from this point. My primary care physician doesn't know the settings and other information necessary to meet the requirements needed I cannot sleep without my cpap which I have been using every night and I need some assistance.
by Elton Bynum xxx.xxx.188.9
February 03, 2017
This company is very unresponsive regarding a bill that was disputed several times after the items were returned unopened. The item send back using their shipping slips sent to me from the Jacksonville office. After speaking with a representative from the main office several months ago (Oct. 26, 2016 12:26 ext. 15424) Still, just yesterday I received a bill stating I was past due for two unopened item they received back in September 2016. I asked nicely a few times for this matter to be settled. Jacksonville office acknowledged receiving items several days after shipping and said the balance due would be credited back. All fairness, The services before insurance issues was great. My response to the bill and returning product was immediately done.Postal pick-up from my address to Optigen was verified once I received another invoice 11/14/2016. Here we are January 2017 notices continue. The request for sending supplies automatically stopped when the arrangement for product return was done. Oddly, The request was a done deal but the invoices continue. I may have to use this service for my medical supplies later as needed. Hopefully, my billing errors get resolved soon rather than later because I like to get back to having great service.
by Leo Jackson xxx.xxx.115.156
January 31, 2017
Very similar service as other folks have posted. Started off good; now, I've been trying to get Optigen to correct their billing errors for more than 6 months. I've called, written letters on 3 different occasions...they just keep sending the same invoice and letters threatening to refer the (invalid) debt to a collection agency. Today, I submitted a complaint to the Florida Attorney General Office.
by Tim xxx.xxx.108.25
December 31, 2016
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Map and Directions
1351 13TH AVE S. 100, Jacksonville Beach, FL 32250